We offer a variety of online payment methods to ensure our customers can place orders with ease.

• electronic banking (via the Paysera.lt system, to which you will be automatically redirected);
• e-banking (Visa, Mastercard, American Express, Apple Pay);
• bank transfer;
• gift card.

You can select your preferred payment method at checkout. To provide  a safe shopping experience to all our customers, all payments will be subject to security checks.

We at RutaRuta ship to the following countries:

• Lithuania
• Other European destinations: Latvia, Estonia, Poland, Finland, Sweden, Denmark, Germany, Netherlands, Luxembourg, France, Belgium, Hungary, Slovakia, Slovenia, Croatia, Romania, Bulgaria, Greece, Italy, Malta, Ireland, Spain, and Portugal.

Please note that shipping rates differ between Lithuania and the other listed countries.

All items ordered with RutaRuta depend upon availability. If an item is ever out of stock, we’ll let you know within 24 hours and provide a potential restock date. In such cases, we’ll offer you two options: a full refund to your original payment method or a RutaRuta gift card. The gift card can be used to purchase alternative products or saved for when the item is restocked.

No worries! If you’ve forgotten your password, simply visit our login page and select ‘Forgotten your password?’. Enter the email address you registered with, and we’ll send you step-by-step instructions to reset it.

If you no longer wish to receive our exclusive offers and promotions, simply click "unsubscribe" at the bottom of any RutaRuta newsletter.

We’ll send you an email as soon as your order is on its way, so you’ll know when to expect it.
For tracked orders, you can use the tracking link provided in your email or in your RutaRuta account to check the status and location of your parcel.
Have you checked for any delivery cards or emails from the courier? Your parcel may have been left in a safe place, with a neighbour, or taken to a local depot.
For more details about delivery times and processes, visit our Delivery Information page.

If you need to report your order as lost, please contact us at info@rutaruta.lt.

To cancel your order, go to the Your Orders section and select the order you wish to cancel. You can choose to cancel individual items or the entire order. If the cancellation option is unavailable, it means it’s too late to cancel your order.

At RutaRuta, we work hard to pick and pack your orders as quickly as possible, so the window for cancellations is very limited after an order is placed.

If you’re unable to cancel in time, you can visit our Returns Policy for guidance on how to return the order to us.

We’re really sorry to hear that something went wrong. At RutaRuta, we process orders with the utmost care, but occasionally errors can happen. Don’t worry—we’ll resolve this as quickly as possible.
Please contact us at info@rutaruta.lt and include the following information to help us assist you:

1. Your order number
2. Details of the incorrect item received (a clear picture would be very helpful)
3. Confirmation of the correct item you ordered
4. The email address used for your order

Once we’ve reviewed the issue, we’ll send you an email to let you know what steps we’ll take to make things right.

We’re truly sorry to hear about this, as we strive to provide only the highest-quality items to all our customers.

To help us resolve the issue as quickly as possible, please contact us via info@rutaruta.lt and share more details.

If you can, having the following information ready will help us speed up the process:

1. Your order number
2. The product name
3. A description of the issue or fault
4. Supporting images, if applicable

Once we’ve reviewed the details, we’ll email you with the next steps to resolve the matter promptly.

At RutaRuta, we’re committed to delivering the highest quality products, so we’re sorry to hear that your order arrived damaged.

We understand how frustrating this can be, but rest assured—we’re here to make it right. Please contact us via info@rutaruta.lt and provide details about the damage.

We kindly ask you not to dispose of the item, as we may request photos to help us understand the issue and ensure it doesn’t happen again.

Once we’ve reviewed the situation, we’ll email you with the next steps to resolve it promptly.

For more details, please visit our Returns Policy page.

If you have any further questions or need additional assistance, we’re always here to help. Feel free to contact us at info@rutaruta.lt, and our team will be happy to assist you.

As soon as we receive your order we’ll review the reason for return and let you know what we plan to do next.

You should receive an email to notify you of any action taken.

Please refer to our Terms and Conditions page.

If you’re experiencing any issues accessing the checkout or any part of our website, please don’t hesitate to reach out to our Customer Service team. You can contact us via info@rutaruta.lt, and we’ll work quickly to resolve the problem for you.

Please refer to our Privacy Policy page.

Yes! RutaRuta gift cards are available RutaRuta Gift Card page. The gift card will be sent via email to the address associated with your account shortly after purchase. You can then forward it to your recipient or print it out to present it in person—perfect for any occasion!

After adding products to your bag, proceed to checkout. When prompted to enter a discount code, simply copy and paste the unique code from your email.
RutaRuta gift cards can be redeemed on all products available on our website and can also be used alongside promotions that apply automatically at checkout. However, please note that it’s not possible to use a gift card together with another discount code.

Unfortunately you can only use one gift card per order. You can pay for any outstanding balance by using a credit or debit card.